Free Roadside Assistance

REEDS and General Motors South Africa are committed to providing you with customer service of the highest standard.


When you buy a new car from us, GM will provide you with free membership of our comprehensive assistance programme called GM Driver Support Plan for 5 years from date of first registration or 120 000 kilometres of your vehicle's life, whichever comes first. This applies to all new cars purchased after March 23, 2009 .......mpojpoj.

 

The support plan helps to make your new car ownership safe and problem-free. Being a member is like having one's own personal assistant, a mere phone call away on:

 

0800 422 777      or     +27 11 541 1310


This service is supported in South Africa, Namibia, Lesotho and Swaziland.


Roadside Assistance

The Driver Support Plan will rush to your aid wherever you are, to provide assistance with flat tyres, flat batteries, to deliver fuel in case yours has run out (fuel is at owner’s cost) and to assist with keys accidently locked in your vehicle.

 

Towing service/Technician

In the unlikely event of a vehicle breakdown, GM Driver Support Plan will arrange for your vehicle to be towed by an approved towing operator, to the nearest authorised GM Dealership or where possible, send a qualified technician to assist you with the problem.

 

Safe storage

If necessary, GM Driver Support Plan will arrange free safe storage for your vehicle for up to 48 hours.

 

Repatriation of vehicles

Should you have to leave your vehicle for repairs at an authorised GM Dealership located more than 100 km from your home, GM Driver Support Plan will arrange to have your vehicle returned to you free of charge or assist you to return to your vehicle.

 

Courtesy transport

Should you be stranded further than 100 km from your home or destination due to your vehicle undergoing un-scheduled repairs, GM Driver Support Plan will provide you with alternative transport, either to your home or planned destination. This service is available in South Africa, Swaziland, Lesotho, Namibia and Botswana subject to specific terms and conditions.

 

Travel service

In the event of a breakdown further than 100 km from your home or destination, GM Driver Support Plan will arrange either accommodation or an alternative vehicle to enable you to reach your destination, as well as relay urgent messages and provide telephonic directions.

 

Information service

GM Driver Support Plan will supply you with information regarding your vehicle, including general info (fuel & oil recommendations), service intervals, tyre maintenance, warning systems, accessory enquiries or Dealer locations and telephone numbers.

 

REEDS are contracted to General Motors South Africa. Regular performance assessments ensure that services meet our strict standards and that your ‘personal assistant’ is always ready and waiting any hour of the day or night, 365 days a year. All you have to do is call.